Main responsibilities of the position: Support for internal and external customers; on-site and remote technical support; Incident management; service requests. Candidate requirements: Knowledge of networks, user/group policies, VPN, routing, routes, firewalls, monitoring, Windows servers, operating systems (Windows, Linux, macOS), virtualization platforms (Proxmox, VMware, Hyper-V), AD-Active Directory, Office 365, databases, SQL, VoIP/SIP, TCP/IP, cloud, domains, FTP, hosting, digital certificates, switches, LAN and WLAN knowledge. CCNA or other vendor certifications. Interpersonal skills; dynamic profile; proactive and organized; clear communication; intermediate English; willingness to travel. Employment type: Full-time permanent CLT contract Salary: R$2,200.00 – R$3,500.00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance