Description
Job Summary:
Support Analyst for omnichannel software customers, performing diagnosis and resolution of network infrastructure issues, complex technical incidents, and on-site customer visits.
Key Highlights:
1. Technical support for omnichannel software customers
2. Troubleshooting network infrastructure issues and complex incidents
3. Intermediate knowledge of IP telephony (Asterisk) and Linux/Networking
Support Analyst \- Provide technical support to customers using omnichannel software. • Resolve network infrastructure issues. • Diagnose and resolve complex technical incidents. • Conduct on-site customer visits when necessary.
Experience in Level 1 or Level 2 support roles. • Intermediate knowledge of IP telephony, especially Asterisk: SIP trunk configuration, VOX, etc. • Intermediate knowledge of Linux or networking. • A technology-related course currently in progress is desirable.
* Please indicate your salary expectation.