MONITORING TECHNICIAN - OPEN POSITION

Description

Job Summary: Monitor tools, open and analyze incidents, and provide support to service centers, diagnosing and resolving failures. Key Highlights: 1. Monitoring of IT and communication infrastructure 2. Analysis and application of workaround solutions to resolve failures 3. Support to the Customer Service Center and Customer Relationship area **MONITORING TECHNICIAN** **Job Description:** Responsibilities: Open incidents in the Service Desk / Remain constantly alert to irregular behaviors displayed by monitoring tools / Analyze and apply workaround solutions to resolve failures, maintaining a record of all actions taken in the incident ticket opened in the CONTRACTOR's Service Desk / Provide support to the Customer Service Center and Customer Relationship area (SAC), responding to incidents escalated to the Monitoring team / Diagnose, correct, or escalate incidents detected in this environment—both for online transactions and batch processing—to respective resolution groups. **Requirements:** Requirements: Computer networks and communication protocols; Operating systems: Windows, Linux, Android, and iOS; Computer virtualization environments; Microsoft networking and TCP/IP; ITIL Foundations – v2 or higher certification; Service Desk structure; Experience handling IT and communication infrastructure monitoring tools; Experience analyzing contextual service dashboards; Proven experience in support and/or help desk activities; Demonstrated knowledge of commercial transaction authorization processes within the Acquiring Network, covering all modules and routines relevant to executing assigned tasks, with proven experience **Minimum Education:** High School Diploma **Work Schedule:** Work Schedule: 44 hours per week. We have two positions scheduled from 2:00 PM to 10:00 PM and one position scheduled from 10:00 PM to 6:00 AM (night shift allowance applies for this schedule). **Benefits:** Salary: R$ 1\.750,00\. Benefits: Transportation allowance; Meal allowance; SESC membership; Life insurance. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial