The IT Support Assistant provides technical support and assistance to internal and external users, helping resolve issues related to hardware, software, networks, and systems. Responsibilities include logging support tickets, delivering basic support, creating user access and permissions in systems, and escalating issues to higher-level support teams, ensuring the company’s technological resources operate effectively. **Key Responsibilities:** * Respond to support requests and tickets via phone and ticketing system. * Assist with installation, configuration, and maintenance of IT equipment such as computers, printers, and peripherals. * Provide basic support for operating systems, applications, and networks. * Create, modify, and deactivate user access and permissions in internal systems. * Log and track tickets in the system until resolution. * Escalate complex technical issues to specialized teams. * Assist in updating and documenting procedures and manuals. * Contribute to maintaining the IT infrastructure, following guidance from the support team. * Assist in organizing and controlling equipment inventory. **Requirements:** * High school diploma; technical course in IT or related field preferred. * Basic knowledge of hardware, software, operating systems, and networks. * Basic understanding of user access creation and management. * Strong communication skills and customer service orientation. * Proactive attitude and ability to work effectively in a team. **Benefits Offered:** * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Birthday Day Off * Gympass * Language School Partnership * Microsoft Certifications Job Type: Full-time CLT Salary: R$2,000.00 per month