**RESPONSIBILITIES:** As a Technical Support Specialist, you will be responsible for: Providing technical support and clarifications to customers via phone, chat, or email. Delivering and implementing technical solutions for Windows configuration and other operating systems, systems for issuing and using digital certificates, as well as their peripherals. Acting as a facilitator by delivering personalized and effective customer service, meeting service-level agreements (SLAs), and ensuring the satisfaction of our customers and business partners. Technical assistance is provided through guidance, remote access, or physical equipment configuration. **REQUIREMENTS:** Requirements: Skills: . Time management and negotiation . Flexibility . Empathy . Proactive problem-solving . Resilience . Ethics . Teamwork . Clear communication aligned with excellence standards in customer service . Critical thinking . Conflict resolution . Analytical and systemic vision . Structured thinking **WORK SCHEDULE:** Schedule to be agreed upon **BENEFITS:** Salary: R$ 1,840.00 Benefits: . Meal allowance: R$250.00/month and food voucher: R$25.30/day – both loaded onto a Flash card offering flexibility in usage! . Medical and dental insurance . Transportation allowance Register your resume at buscarvagas.com.br and stay updated on the best opportunities.