**RESPONSIBILITIES:** Provide technical support to customers using the Omnichannel software; resolve network infrastructure issues; diagnose and resolve complex technical incidents; conduct on-site visits to customers when necessary. **REQUIREMENTS:** Experience in a Level 1 or Level 2 support role. Intermediate knowledge of IP Telephony, especially Asterisk: SIP trunk configuration, Vox, etc. Intermediate knowledge of Linux or networking. A technology-related course currently in progress is desirable. **WORK SCHEDULE:** Monday to Friday, from 08:30 to 18:18 **BENEFITS:** To be discussed Submit your resume at buscarvagas.com.br and stay updated on the best opportunities.