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Job Summary: We are seeking a proactive and committed professional to join our Technical Support team, assisting users with IT-related issues and system maintenance. Key Highlights: 1. Opportunity for learning and professional growth in a diverse environment. 2. Focus on innovative and sustainable solutions to enhance business performance. 3. Culture of closeness, knowledge sharing, and innovation. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we are geographically dispersed, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To enhance our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What we’re looking for:** * A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Guiding users on how to back up their data and subsequently locate the backup; * Formatting and installing Linux/Arlequim “on-site”, or, when possible, formatting machines in the lab; * Disassembling the current machine and assembling a Thin Client at the user’s desk (“small box”, monitors); * Guiding users on connecting to Arlequim, resetting passwords (via the Server Portal), and accessing City Hall systems; * Verifying whether the logon script runs correctly and maps directories; * Installing and activating the Office license key; * Installing or configuring other individual-use applications not included in the standard image (e.g., digital signature tokens, printers, cameras, etc.); * Providing usage instructions, explaining the benefits of Arlequim to users, the SAG CTA Portal (manuals), and the incident reporting process. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office suite; familiarity with smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in a technology-related field. **Working Hours** * ****Monday to Friday, from 08:00 to 17:00. * Work model: 100% on-site. * Temporary project lasting 3 to 5 months; * Work location: Canoas, Rio Grande do Sul\-RS. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuously developing our people * **Meal and/or food allowance**, usable for grocery shopping and meals * **Medical and dental assistance**, ensuring you and your family maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, supporting language learning, technology training, and online course platforms * **Payroll-deductible loan** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage — coffee, tea, juice, or anything else — and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
