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Job Summary: We are seeking a proactive and committed professional to provide technical support, guiding users and performing system and hardware installations and configurations. Key Highlights: 1. Conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. Corporate University and knowledge pathways We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What we’re looking for:** * A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Guiding users in backing up their data and subsequently locating the backup; * Formatting and installing Linux/Arlequim “on-site” or, when possible, formatting machines in the lab; * Disassembling the current machine and assembling the Thin Client at the user’s desk (“small box”, monitors); * Guiding users to connect to Arlequim, reset their password (Server Portal), and access the Municipal Government systems; * Verifying whether the logon script runs correctly and maps directories; * Installing and activating the Office license key; * Installing or configuring other individual-use applications not included in the standard image (digital signature token, printers, cameras, etc.); * Providing usage instructions, explaining the benefits of Arlequim to users, the SAG CTA Portal (manuals), and the incident reporting process. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office suite; familiarity with smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology. **Working Hours** * ****Monday to Friday, from 08:00 to 17:00. * Work model: 100% on-site. * Temporary project lasting 3 to 5 months; * Work location: Canoas, Rio Grande do Sul\-RS. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family can maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** offering diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online courses * **Payroll-deductible loans** with attractive rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage—coffee, tea, juice, or anything else—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
