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Job Summary: Join a network embracing plurality and diversity, helping delinquent customers find payment solutions through service and negotiation. Key Highlights: 1. Customer service and negotiation with delinquent customers 2. Working in a diverse and inclusive network 3. Proactively seeking payment solutions Want to be part of a network that recognizes talent and offers opportunities? Then, your place is with us! We are made up of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Conduct phone calls to serve and negotiate with delinquent customers; * Enter call status, conversation summary with the delinquent customer, and debt payment arrangement into the system; * Confirm and update the delinquent customer’s registration data; * Perform customer service procedures according to quality guidelines; * Conduct online searches. Requirements and Qualifications: * High school diploma; * Prior experience in collections, telemarketing, or customer service is desirable; * Basic knowledge of Microsoft Office (IT); * Work schedule: Minimum Education Level: High School (Secondary Education) * Medical and dental assistance * Flexible Benefit (Meal or Food Allowance) * Performance-based bonus * On-site cafeteria and snack bar * Transportation allowance
