SCBC Collections Operator

Description

Job Summary: Provide service and negotiation with delinquent customers, record interactions, and update registration data, following quality procedures. Key Highlights: 1. Opportunity to join a plural and diversified network 2. Customer service and negotiation with delinquent customers 3. Teamwork motivated to find solutions Want to be part of a recognition and opportunity network? Then, your place is with us! We are made of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Contact and negotiate with delinquent customers via phone calls; * Enter the call status, conversation summary with the delinquent customer, and debt payment arrangement into the system; * Confirm and update the delinquent customer's registration data; * Execute customer service procedures according to quality guidelines; * Conduct searches on research websites. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or tele-service is desirable; * Basic knowledge of Microsoft Office (Computer Skills); * Working hours from Monday to Friday, 9:00 AM to 5:12 PM\. Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * Performance-based bonus * On-site cafeteria and snack bar * Medical and dental assistance * Flexible Benefit: Meal or Food Allowance (VR or VA)