SCBC Collections Operator

Description

Job Summary: Join a plural and diverse network where you will be responsible for servicing and negotiating with delinquent customers, as well as entering and updating data in the system. Key Highlights: 1. Opportunity to join a network of recognition and opportunities 2. Responsibilities include customer service and negotiation with delinquent customers 3. Teamwork in an environment of plurality and diversity Want to join a network of recognition and opportunity? Then, your place is with us! We are made up of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Contact and negotiate with delinquent customers via phone calls; * Enter into the system the call status, summary of the conversation with the delinquent customer, and the agreed debt payment terms; * Confirm and update the delinquent customer’s registration data; * Perform customer service procedures according to quality guidelines; * Conduct searches on search engines. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or customer service is desirable; * Basic knowledge of Microsoft Office (IT); * Working hours: Monday to Friday, from 9:00 AM to 5:12 PM\. Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * Performance-based bonus * On-site cafeteria and snack bar * Medical and dental assistance * Flexible Benefit Program (Meal or Food Allowance)