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Job Summary: Responsible for serving and negotiating with delinquent customers, recording interactions in the system, and updating registration data. Key Highlights: 1. Customer service and negotiation with delinquent customers 2. Recording information and updating customer registration data 3. Collaborative work within a network embracing plurality and diversity Want to join a network of recognition and opportunity? Then, you belong with us! We are made up of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Serve and negotiate with delinquent customers via phone calls; * Enter call status, conversation summary with the delinquent customer, and debt payment arrangements into the system; * Confirm and update registration data of delinquent customers; * Perform customer service procedures according to quality guidelines; * Conduct online searches. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or telephone customer service is desirable; * Basic knowledge of Microsoft Office (Computer Skills); * Working hours: Monday to Friday, from 9:00 AM to 5:12 PM\. Minimum Educational Requirement: High School Diploma (Secondary Education) * Transportation Allowance (VT) * On-site cafeteria and snack bar * Performance-based bonus * Flexible Benefit (VR or VA) * Medical and dental assistance
