Multi-Brand Customer Service Coordinator

Description

Job Summary: Coordinate and lead the sales team to ensure customer satisfaction and operational efficiency in multi-brand sales, strengthening the industry-partner relationship. Key Highlights: 1. Lead a multi-brand customer service team with a focus on excellence. 2. Develop training programs for the team and enhance knowledge. 3. Establish and maintain solid relationships with commercial partners. Work in the Commercial Department, coordinating the team to ensure customer satisfaction and operational efficiency in multi-brand sales, contributing to strengthening the relationship between the footwear industry and its commercial partners, as well as performing other related and inherent duties. 1\. Coordinate and lead the multi-brand customer service team, ensuring service excellence. 2\. Develop training programs for the team, ensuring up-to-date knowledge of products, policies, and processes. 3\. Establish and maintain solid relationships with commercial partners, understanding their needs and ensuring satisfaction. 4\. Coordinate the order receipt process, monitor inventory levels, and ensure timely deliveries. 5\. Proactively handle customer issues and complaints, seeking rapid and efficient solutions. 6\. Evaluate team performance, analyze customer service metrics, and implement continuous improvements. 7\. Coordinate the updating of internal control reports and spreadsheets relevant to the department, as well as ensure records of all incidents and discrepancies. 8\. Propose and implement improvements in the processes within the scope of responsibility, ensuring alignment with the company’s strategic objectives and guidelines. 9\. Coordinate the implementation and maintenance of processes, protocols, and workflows established by higher authorities. 10\. Participate in internal and external training programs to enhance knowledge specific to the area of responsibility. 11\. Work in compliance with technical, quality, safety, environmental, and health standards and procedures.