Collections Manager

Description

Job Summary: We are seeking a Collections Manager to lead strategy, quality, and operations fronts, ensuring performance and governance for credit products. Key Highlights: 1. Strategic leadership, quality, and collections operations 2. Management of multidisciplinary teams and driving results 3. Focus on governance, compliance, and operational efficiency Description: About the Role: We are seeking a Collections Manager to lead strategy, quality, and operations fronts, ensuring performance, governance, and an ethical, efficient collections experience for payroll-deductible loans, benefit cards, and personal loans. You will be responsible for directing the area’s intelligence, establishing KPIs, leading multidisciplinary teams, and driving corporate credit recovery results. Key Responsibilities: * Define, implement, and monitor corporate collections strategies. * Supervise teams in strategy, data, quality, and operations (in-house collectors). * Monitor recovery KPIs, delinquency rates, PDD, productivity, and quality. * Develop dashboards, analyses, and management rituals (meetings, committees, presentations). * Establish negotiation policies, discounts, and campaigns. * Ensure governance, compliance, and adherence to conduct standards. * Promote automation, digitalization of processes, and operational efficiency. * Support financial forecasting, recovery targets, and economic analyses. * Develop talent, foster a high-performance culture, and ensure strategic alignment. Mandatory Requirements: * Completed Bachelor’s degree (Business Administration, Economics, Finance, Engineering, or related fields). * Solid experience in collections and credit recovery management. * Experience with payroll-deductible loans, benefit cards, and personal loans. * Experience leading multidisciplinary teams. * Proficiency in collections KPIs, BI tools, advanced Excel, and Power BI. * Knowledge of collections escalation frameworks, aging analysis, PDD, and financial operations. Desirable Requirements (Preferred): * Postgraduate degree in Strategic Management, Finance, or Data Analytics. * Experience in automation or digitalization of collections processes. * Strategic vision, executive communication skills, and strong analytical capability. 2601010046291895658