Administrative Assistant

Description

Job Summary: Administrative support professional providing courteous and effective service to internal and external customers, information management, and operational routine coordination. Key Highlights: 1. Customer service and administrative support with a focus on courtesy and effectiveness 2. Information management and document organization for clients 3. Integration with the medical team and support for administrative routines * Answer internal and external customer inquiries via telephone, e-mail, and in person, providing administrative support while ensuring courteous and effective service. * Manage client company employee information during and after interactions, delivering initial guidance, organizing documents, and ensuring welcoming and effective service. * Prepare service kits for client company employees. * Monitor examination results, attaching and describing them in the system linked to the customer's CPF, enabling subsequent release of ASO documents by the physician. * Enter received technical reports (e.g., X-ray, Anamnesis) into the operational system and forward them to billing. * Maintain administrative spreadsheets, accurately entering data and using them to organize schedules, track appointments, and monitor examination statuses. * Contact clients, when necessary, to schedule on-site visits. * Maintain effective communication with the medical and technical teams, organizing documents, supporting ad-hoc requests, and ensuring alignment during service delivery. * Assist with mobile unit administrative routines, organizing files, supporting internal processes, and contributing to smooth external service delivery. **Requirements:** * Ability to work well with technical teams * Clear and courteous communication * Proactivity and agility * Ethics and professional conduct * Patience and empathy when interacting with the public * Organization and adherence to deadlines * Responsibility and attention to detail