ADMINISTRATIVE ASSISTANT

Description

Job Summary: Professional responsible for internal and external customer service, administrative support, information management, preparation of service kits, and document organization, with emphasis on courtesy, ethics, and efficiency. Key Highlights: 1. Friendly and effective customer service for internal and external clients 2. Information management and document organization with attention to detail 3. Administrative support and effective communication with medical and technical teams **Requirements:** * Ability to work well with technical teams * Clear and courteous communication * Proactivity and efficiency * Ethics and professional conduct * Patience and empathy when serving the public * Organization and focus on deadlines * Responsibility and attention to detail * Serve internal and external customers via telephone, e-mail, and in person, providing administrative support and ensuring friendly and effective service. * Manage client company employee information during and after service interactions, providing initial guidance, organizing documents, and ensuring welcoming and effective service. * Prepare service kits for client company employees. * Monitor examination results, attaching and describing them in the system linked to the client's CPF, for subsequent release of ASOs by the physician. * Enter received technical reports (e.g., X-ray, Anamnesis) into the operational system and forward them to billing. * Maintain administrative spreadsheets, entering data accurately and using them for scheduling, service tracking, and examination status monitoring. * Contact clients, as needed, to schedule on-site service visits. * Maintain effective communication with medical and technical teams, organizing documents, supporting ad-hoc requests, and ensuring alignment during service delivery. * Assist with administrative routines of the mobile unit, organizing files, supporting internal processes, and contributing to smooth external service delivery.