Support Analyst

Description

Job Summary: We are seeking a Support Analyst focused on technical support, incident analysis, and continuous improvement of critical systems, requiring a systemic perspective and strong analytical capability. Key Highlights: 1. Investigate and resolve complex incidents in critical systems. 2. Perform database and application log analysis for diagnostics. 3. Collaborate with Development, Infrastructure, and Security teams. We are looking for a **Support Analyst** to maintain the business’s critical systems, with a focus on technical support, incident analysis, and continuous improvement of the production environment. The candidate will be responsible for ticket triage (from 10:00 AM to 7:48 PM), demand prioritization, change support, and ensuring system stability, performance, and operational compliance. We seek someone with a systemic perspective, strong analytical ability, and a sense of priority. **Responsibilities and Duties** * Investigate and resolve medium- and high-complexity incidents; * Perform database analysis (Oracle, SQL Server or similar) for diagnostics and data validation; * Analyze application logs, integrations, APIs, and batch processes; * Support and validate change executions (scripts, pipelines, configurations); * Interact with Development, Infrastructure, Security, and vendor teams; * Propose improvements to monitoring, observability, and recurrence prevention; * Support the preparation of technical reports and incident records.Server and MySQL; * Create documentation. **Requirements and Qualifications** * Prior experience supporting critical corporate systems; * Solid knowledge of SQL and database analysis; * Experience troubleshooting integrations and REST APIs; * Experience managing and triaging tickets (ITSM, Service Desk or similar); * Experience in Linux environments and service analysis; * Clear communication and collaboration across multiple teams; * Analytical capability and prioritization sense in critical environments. **Preferred Qualifications** * Experience in financial or regulated environments. * Knowledge of messaging systems (MQ/Kafka/RabbitMQ), containers, or monitoring tools such as Zabbix/Grafana. **Additional Information** * Meal and Food Allowance (R$ 2\.097,79 total) * Unimed Unimax Health Plan, with optional dependent coverage; * Dental Plan; * Life Insurance; * Pharmacy network agreement; * Childcare allowance; * Transportation allowance; * TotalPass; * Ticket Plus Card. **In addition to these benefits, we also offer:** * An on-site micro-market; * PPR (Profit Sharing Program); * 13th-month bonus. We are a technology partner of Banco Topázio and guarantee comprehensive delivery aligned with banking sector regulations and adaptable to your business model. Through an open service platform, we connect fintechs and banks, developing modern, robust, and scalable solutions that modernize legacy systems, applications, and service models. Leveraging our banking and technological expertise, we also provide consulting services for designing new digital financial business models.