Student Relationship Assistant

Description

Job Summary: Responsible for providing consultative and humanized support to students from onboarding through renewal, ensuring a transformative experience and academic success. Key Highlights: 1. Consultative and humanized student support 2. Comprehensive support throughout the educational credit process 3. Student-centered service focused on retention and academic success **Responsibilities**: Provide consultative support throughout the student's entire journey; Promote service excellence and strengthen institutional relationships; Clarify doubts, guide students on procedures and requirements, and accompany them from onboarding through renewals, ensuring a safe and transformative experience; Execute and support initiatives aimed at student retention and success through humanized service, preventive follow-up, and continuous support, contributing to a sustainable and successful academic journey; Serve beneficiaries and third parties; Provide comprehensive support throughout the educational credit process, from application through approval; Monitor and manage credit requests across all stages of the journey; Conduct proactive outreach; Guide students regarding pending items; Support document organization and drive proposals toward approval; Manage credit approval stages; Assist students in formalizing and signing approved applications, ensuring contract execution within established deadlines; Proactively contact clients to update information; Regularize documentation; Clarify doubts and present available solutions via digital channels and telephone support; Assist with daily operational tasks, maintain updated records, monitor monthly performance indicators, and contribute to achieving established goals; Collaborate in identifying and implementing process improvements; Participate in OKR and KPI review meetings; Ensure daily time tracking and hours bank management, act in alignment with sustainable development culture, and perform other related duties; **Required Education**: Currently pursuing a Bachelor’s degree in Business Administration, Commercial Management, Business Processes, or related fields; **Mandatory Requirements**: Google tools (Drive, Forms, etc.); Google Sheets; Written and verbal communication skills; Customer service experience; Sales and persuasion techniques; **Preferred Qualifications**: Familiarity with university life concepts (e.g., credits, courses, enrollment suspension, etc.); **Behavioral Competencies**: Interpersonal relationship skills; Customer orientation; Results-focused execution; Resilience; Proactivity; Negotiation skills; **Work Modality**: On-site; **Working Hours**: Monday to Friday, from 10:00 AM to 7:00 PM; **Compensation**: Competitive salary commensurate with the role + benefits (daily meal allowance of BRL 37.32, monthly food allowance of BRL 702.85 + transportation allowance) and additional benefits listed below. Minimum Education Level: Bachelor’s degree * Transportation allowance * Day off * Zenklub * Meal allowance * Health insurance plan * Education incentive program * Food allowance * Dental insurance plan