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Job Summary: Providing service and guidance to internal and external customers as well as suppliers through various channels, managing information and contributing to processes. Key Highlights: 1. Multichannel customer service and customer relationship management 2. Support in the development and execution of training programs 3. Active participation in improving internal processes Education Completed High School OR Completed Technical High School qualification applicable to your area of expertise. Experience Experience in customer service via digital channels and social media (inbound/outbound) or in-person, and customer prospecting (sales). Knowledge Proficiency in Microsoft Office Suite and social media platforms. Responsibilities Serve and guide internal and external customers as well as suppliers. Proactively and reactively provide available information and clarifications regarding products and services offered by the Entities via telephone, e\-mail, and other media, following established procedures and routines. Actively and reactively record, process, and qualify all interactions via system, telephone, e\-mail, and other media. Monitor, prioritize, and handle unresolved issues via telephone, e\-mail, and other media, following established procedures and routines, and/or escalate to responsible technical departments. Inform customers of the status of unresolved issues. Conduct proactive research and/or outbound calls to customers as required, following established procedures and routines. Collect, organize, maintain, handle, and archive data and information, following established procedures and routines. Participate in developing, executing, controlling, and updating processes within your department. Assist in preparing and delivering training programs related to your area of expertise and/or integrated initiatives. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Manage inventory of materials within your department. Work Location FIERGS HEADQUARTERS Benefits **Benefits: For Your Health:** Group Medical Assistance \- UNIMED; Dental Assistance \- SESI/RS (payment only upon usage); Group Life Insurance \- No deductions or contributions! For Your Commute: Parking \- Check availability of spots at your unit; Transportation Voucher \- Based on your needs; Chartered Transportation \- Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; For business trips, company vehicles or travel expense reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) \- R$ 1\.298,00 per month; On-site Restaurant \- Check availability at your unit; For Your Wallet: Private Pension Plan \- To support your financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance \- R$384,43 for children up to 60 months old; best of all: amount is adjusted annually; CRESUL \- Cooperative for mutual savings and credit; FUSERGS \- Foundation supporting our employees \- https://fusergs.org.br/; PDP \- Financial subsidy for employees with at least 6 months of service at FIERGS, supporting studies from elementary school through technical courses, language learning, and up to doctoral programs! PAE \- Support program offering professional and confidential assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters.
