IT Assistant

Description

Job Summary: An IT professional who provides technical support to internal users, assists in maintaining hardware, software, networks, and systems, and collaborates with the ICT team across various routine tasks. Key Highlights: 1. Comprehensive technical support for internal users in hardware, software, and networks 2. Participation in the maintenance and monitoring of IT systems and infrastructure 3. Collaboration on information security and management of communication tools Basic knowledge of computer science, networks, Windows and Linux operating systems Understanding of preventive and corrective maintenance of computer equipment Experience providing user support and handling service requests Knowledge of digital communication tools (corporate email, videoconferencing) Familiarity with information security concepts and IT usage policies **Knowledge of ERP support processes:** AGILE Provide technical support to internal users, resolving issues related to hardware, software, printers, networks, and systems. Assist in the installation, configuration, and maintenance of computer equipment and peripherals. Perform basic monitoring of communication systems and IT infrastructure. Assist in controlling and updating the inventory of equipment and software. Support the ICT team in handling service requests, recording requests and tracking resolutions until closure. Perform administrative tasks within the area, such as organizing documents, managing software licenses, and updating databases. Collaborate in implementing information security policies, assisting in staff training and awareness initiatives. Support the maintenance of internal communication systems, including assistance with videoconferencing and digital communication tools. Provide basic support for the ERP system and other platforms used by the company. Assist in preparing reports and metrics on service delivery and infrastructure maintenance.