Professional - Collections Supervisor (Cod 44868)

Description

Job Summary: Supervise the collections team, ensure achievement of targets, develop strategies, monitor service quality, develop the team, manage reports, and ensure legal compliance. Key Highlights: 1. Leadership and team development for collections 2. Development and monitoring of collection strategies 3. Monitoring of quality and legal compliance **Professional \- Collections Supervisor (Cod 44868\)** **Education Level:** High school and undergraduate degree. **Number of Positions:** 1 **Responsibilities:** Supervise and monitor the collections team; ensure achievement of targets and KPIs; develop and monitor collection strategies; monitor quality of customer service and negotiations; provide feedback, conduct training, and develop the team; monitor delinquency, credit recovery, and results; generate management reports and present results to leadership; ensure compliance with legislation (CDC, LGPD, and best practices in collections). **Working Hours:** 08:00 to 12:00, 12:00 to 18:00 **Workload:** 42 hours per week (Monday–Friday, 8:00–18:00; Friday until 17:00) (lunch break to be agreed upon) **Remuneration:** R$ 3\.000,00 per month **Transportation Allowance:** Yes. Irrelevant **Meal Voucher:** Yes **Other Benefits:** Remuneration of R$ 3\.000,00 \+ commission \+ bonus \+ VR (to be agreed upon) \+ VT. ***Mandatory Requirements to Apply: Completed high school (undergraduate degree is a plus); proven experience in collections; prior experience as a team leader or supervisor; knowledge of targets, KPIs, and collection strategies; strong communication skills, leadership, and negotiation ability; familiarity with collection systems and Excel.*** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Minimum Education: High School (Secondary Education)