**About AlterVision:** AlterVision transforms data captured by Artificial Intelligence into actionable insights for physical retail, such as people flow analysis, conversion rate, and sales performance. **Award-winning startup at South Summit – Enterprise Category** **Accelerated growth (+100% YoY)** ️ **Born at UFRGS (Center for Computing Entrepreneurship)** **Present in more than 10 countries** **Responsibilities:** * Provide remote support to users * Remotely configure CCTV devices for integration with the AlterVision system * Diagnose failures or errors and provide solutions to restore functionality * Analyze system quality and perform maintenance on production systems **Requirements:** * Basic knowledge of computer networks — TCP/IP protocols * Basic knowledge of CCTV equipment (IP cameras / DVR / NVR) * Experience providing user support * Ability to work onsite in Porto Alegre **Preferred qualifications:** * Experience with remote access software (e.g., AnyDesk) * Experience with Linux commands **Why this role is special:** You will join a startup with an international DNA and a strong academic foundation You will have **direct exposure to state-of-the-art Artificial Intelligence**, working side-by-side with experienced engineers You will participate in the **practical implementation of AI systems in the real world** **We offer:** CLT employment contract — Competitive salary Meal allowance Transportation allowance Annual bonus based on goal achievement