Job Summary: Specialized customer service and consultation for optical products, including sales, document issuance, and service order management. Key Highlights: 1. In-person, telephone, and WhatsApp customer service 2. Consultation on selecting frames, lenses, and accessories 3. Post-sale follow-up and customer support **RESPONSIBILITIES**: IN-PERSON, TELEPHONE, AND WHATSAPP CUSTOMER SERVICE; CONSULTATION ON SELECTING FRAMES, LENSES, AND ACCESSORIES; RECOMMENDING LENS TYPES; TAKING MEASUREMENTS FOR LENS MANUFACTURING AND PROPERLY ADJUSTING FRAMES TO THE CUSTOMER'S FACE; MAINTAINING ORGANIZATION OF THE STORE ENVIRONMENT, DISPLAY WINDOWS, AND SALES AREA; POST-SALE FOLLOW-UP; CUSTOMER SUPPORT FOR REPAIRS AND ASSISTANCE; ENTERING SALES INTO THE SYSTEM; ISSUING PURCHASE ORDERS AND FISCAL INVOICES; MANAGING SERVICE ORDERS (SO); PROVIDING GUIDANCE ON LENS AND FRAME CLEANING AND MAINTENANCE; PARTICIPATING IN COMPANY MEETINGS, COURSES, AND TRAININGS. **REQUIREMENTS: EXPERIENCE IN SALES AND CUSTOMER SERVICE IN THE OPTICAL INDUSTRY.** AVAILABILITY TO WORK ON A SHOPPING MALL SCHEDULE (6 DAYS ON, 1 DAY OFF PER WEEK WITH ALTERNATING SUNDAYS). Minimum Education: High School Diploma (Secondary Education) * Health insurance * Meal allowance * Performance bonus * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
