Operational Technical Assistant

Description

Job Summary: The Operational Technical Assistant will be responsible for configuring equipment, monitoring systems, documenting customer connections, and providing technical support and assistance across various platforms. Key Highlights: 1. Remote and on-site configuration of electronic equipment 2. Monitoring of self-provisioning systems 3. Customer and team assistance via omnichannel platforms What you need to become an **Operational Technical Assistant** at the fastest-growing company in Brazil’s South Region *\#JoinOsir* **Responsibilities and Duties** * Configure electronic equipment remotely and on-site; * Support field teams; * Monitor self-provisioning systems and intervene when necessary; * Document customer connections; * Perform adjustments in company systems to keep information up to date; * Update customer registration data as reported during interactions; * Monitor customer communication on the digital platform; * Provide assistance to customers, technicians, and other departments involved in area-related tasks through omnichannel platforms; * Process service cancellations and closures, updating departmental control spreadsheets; relay information, compliments, and complaints to supervisors; * Transfer and/or forward calls; * Comply with work and quality standards defined for your area; * Comply with all existing company policies; * Develop small tools to assist with departmental tasks; * Perform other related duties as determined by management and executive leadership. **Requirements and Qualifications** * Reside in Porto Alegre/RS or its metropolitan region; * Completed high school education; * Higher education or technical training in Information Technology fields is a plus; * Proficiency in Microsoft Office suite; * Basic computer literacy; * Flexible availability regarding working hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance Plan * Institutional plan discount for Osir employees who are also Osir customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other companies Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity—and thus proudly celebrate our pioneering role in radio-based access and our innovative fiber-optic technology. Over our 20-year history, we operate in 36 cities, connecting Brazil’s southern state region to the world. We now have over 600 employees and, through innovation and customer focus, strive to deliver the highest quality services while continuously expanding our coverage. Aligned with our mission to positively impact the societies where we operate, we aim to build an increasingly plural and diverse organization. Focused on the smiles of the people we serve, retain, and partner with, Osirnet is ever more committed to developing spaces where innovation, proposal, and positive impact on our customers can thrive. We believe that a company committed to society can deliver not only smiles—but also meaningful experiences—to those who need them. Osirnet seeks to bring people and services closer together through strong connections that go beyond what the eye can see. Here, you’ll gain experiences that foster your growth as a human being—and therefore, as a professional. \#JoinOsir