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SENIOR CUSTOMER EXPERIENCE DATA ANALYST
Indeed
Full-time
Onsite
No experience limit
No degree limit
Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
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Description

Job Summary: This role involves developing data structures, dashboards, and analyzing data to understand organizational results, proposing solutions, and actively participating in project execution. Key Highlights: 1. Development of tables and data structures 2. Data analysis to understand organizational results 3. Active participation throughout the entire demand execution process We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in 2022. We have a team of over 4,000 employees who share the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil, united by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Development of tables/data structures (in SQL, Python, or Simba Spark environments); * Development of samples/mailing lists for satisfaction surveys; * Development of dashboards, data flows, and datasets; * Data analysis to understand variables affecting organizational results; * Understanding problems and proposing optimal technology-based solutions; * Active participation throughout the entire demand/project execution process. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Statistics, Data Science, Information Systems, Computer Science, Systems Analysis and Development, Engineering, Mathematics, or related fields; * Minimum 2 years of experience in data analysis or data processing; * Ability to communicate effectively, both orally and in writing, at all organizational levels; * Capacity to effectively understand and interpret business situations; * Advanced proficiency in Database – SQL language; * Advanced proficiency in data visualization tools – Power BI and Excel; * Flexibility to work in an environment undergoing constant change and evolution. **Preferred Qualifications:** ---------------- * Experience/knowledge in data processing; * Experience/knowledge in Python, Simba Spark, or R; * Experience/knowledge in statistical modeling; * Experience in the Telecommunications sector. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Agreement (Golden Farma): Payroll discount * Educational Partnerships with Universities offering exclusive discounts to Alloha employees With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers in all their regional and social variety — as we operate in 864 cities across 22 Brazilian states with a network exceeding 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space, committed to people and business sustainability. For more information, visit https://alloha.com/

Source:  indeed View original post
João Silva
Indeed · HR

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