Description
Job Summary:
Responsible for monitoring and managing the entire order cycle to ensure customer satisfaction, providing support and analyzing seller performance.
Key Highlights:
1. Order cycle monitoring for an excellent customer experience
2. Seller support and assistance with response SLA
3. Seller performance analysis and quality indicators
Monitor the entire order cycle to deliver an excellent shopping experience to customers, by tracking and addressing shipping and delivery delays.
Seller support with a 48-hour response SLA
Assist sellers with order-related information
Evaluate sellers on WebCo marketplaces and HUB channels, monitoring orders with delivery and shipping delays
Work with quality channel team metrics
Support commercial and customer service (SAC) teams
Attend meetings when requested
Analyze offending sellers