Unit Manager | CAVALHADA

Description

Job Summary: We are seeking a Unit Manager with strong leadership skills, a results-oriented mindset, and excellence in customer service to manage unit operations and drive business growth. Key Highlights: 1. Lead and develop teams in a collaborative and engaged environment. 2. Manage unit operations with a focus on excellence and student experience. 3. Strategically drive sales and customer retention. We are looking for a **Unit Manager** with leadership capabilities, a results-driven approach, and commitment to outstanding service—responsible for managing unit operations and ensuring a high-level experience for students and staff. We seek a professional capable of leading teams, monitoring KPIs, driving performance, and ensuring smooth operational execution, thereby contributing to the business’s sustainable growth. **Key Responsibilities** * Manage unit operations, ensuring excellence in service and student experience; * Lead, develop, and supervise teams (instructors, reception, sales, and cleaning); * Monitor performance metrics such as sales, churn, retention, NPS, and goal attainment; * Strategically drive plan sales, upgrades, and promotional activities; * Ensure execution of operational, administrative, and financial processes at the unit; * Track and optimize routines using gym management systems; * Implement initiatives to increase revenue, improve student retention, and boost unit product sales; * Foster a collaborative, engaged, and results-oriented environment. **Requirements** * Completed or ongoing undergraduate degree in Physical Education, Business Administration, Commercial Management, or related fields; * Prior experience in a leadership role; * Experience managing gyms, fitness studios, or service-based businesses; * Experience managing KPIs and targets; * Basic knowledge of administrative and financial routines; * Familiarity with management systems. **Preferred Qualifications** * Experience in the fitness industry; * Commercial profile with performance orientation; * Experience in customer retention and experience strategies. Additional Information * Fuel allowance or Transportation Voucher; * Meal/food voucher; * Unimed health insurance; * VIP access to all units. * Employment type: CLT fixed salary \+ variable compensation * Work mode: On-site at Av. da Cavalhada, 3361 \- Cavalhada, Porto Alegre \- RS, * Monday to Thursday: 9:00 AM–1:00 PM and 3:00 PM–8:00 PM * Friday: 9:00 AM–1:00 PM and 3:00 PM–7:00 PM