Operational Assistant

Description

Job Summary: An administrative and operational support professional focused on organization, communication, and customer service to optimize processes. Key Highlights: 1. Customer service and technical team support via WhatsApp and email 2. Monitoring and management of reports and tickets through the system 3. Administrative and operational support with a focus on organization **OPERATIONAL ASSISTANT** * Verification of reports via system (preventive maintenance, corrective maintenance, and ticket reports) * Creation of reports via system * Monitoring of incoming tickets via the client's system * Filling out control spreadsheets * Requesting parts and materials via system * Scheduling visits and maintenance via email * Customer service via WhatsApp * Technical team support via WhatsApp * Addressing customer inquiries via email * Weekly feedback presentations * Occasional internal administrative support for the department * Forwarding reports to the finance department for monthly billing **Requirements and Qualifications:** Mandatory: * Completed High School Education * Strong written communication skills **Desirable:** * Proven experience in administrative and operational roles; * Interpersonal and communication skills; * Multitasking ability and organizational skills; * Currently pursuing a degree in Business Administration or related fields **Behavioral Competencies:** * Proactivity * Teamwork * Organization * Analytical ability * Flexibility * Sense of responsibility **Compensation and Benefits:** * R$1\.800,00 * Meal Voucher: R$25.00 (per day) * Transportation Allowance * Working hours: Monday to Friday, 08:00 to 17:48 Minimum Education Level: High School (Secondary Education) Desired Education: * Logistics, Technical Course * High School (Secondary Education) * Business Administration, Higher Education Languages: * Portuguese (Native) * Transportation Allowance * Meal Allowance