Job Summary: The Warranty Specialist is responsible for analyzing, initiating, and monitoring warranty processes; controlling documentation; providing technical support; and preventing losses, ensuring compliance with the manufacturer's standards. Key Highlights: 1. Analysis and monitoring of warranty processes. 2. Strict control of documentation for audits. 3. Prevention of losses and assurance of compliance. **Main Responsibilities of the Warranty Specialist** * **Analysis of warranty processes** Verify whether the repair performed complies with the manufacturer's standards. Check deadlines, mileage, and coverage conditions. * **Initiation and submission of processes to the manufacturer** Register requests in the factory's system. Input correct fault codes, parts codes, and labor codes. * **Documentation control** Organize service orders, technical reports, and photos. Ensure all documents meet audit requirements. * **Monitoring of approval and payment** Track the status of submitted processes. Correct inconsistencies upon rejection. Ensure the dealership receives reimbursement. * **Technical team support** Guide sales consultants and mechanics on warranty procedures. Keep the team updated on the manufacturer's standards. * **Loss prevention** Avoid errors that lead to claim denials (payment rejections). Ensure compliance with factory standards. **Warranty Specialist Profile** * Organizational skills and attention to detail * Knowledge of after\-sales processes * Experience with manufacturer systems * Strong communication skills with workshop staff and consultants * Basic mechanical technical knowledge