Job Summary: We are seeking a solutions ambassador to transform every call into a memorable experience, delivering value to customers in a dynamic environment. Key Highlights: 1. Professional growth in a dynamic and challenging environment 2. Transforming lives and connecting people to a better future 3. Care and well-being of employees Transform every call into a memorable experience. We are not looking for someone who simply answers calls, but a **solutions ambassador** capable of delivering value to the customer in every interaction. This is the ideal place for those seeking professional growth in a dynamic and challenging environment. About the Company Sabesp (Companhia de Saneamento Básico do Estado de São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo State, serving 28 million people. It is one of the largest sanitation companies in the world and the largest in Brazil. The Company will advance five decades in five years, expanding access to drinking water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby planning to provide dignity, health, and sustainable development for millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver results with purpose, care for the customer in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and remain consistently guided by ethics and safety. This is the Sabesp way—transforming the present and preparing the future. We highly value the care and well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and empower our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * **Data and Systems:** Ability to navigate customer service software rapidly and interpret consumption history to provide instant technical diagnostics. * **Assertive and Persuasive Communication:** Go beyond courtesy, applying techniques to confidently steer conversations, ensuring customers feel guided by an expert. * **Cultural and Generational Adaptability:** Skill in adjusting tone of voice and vocabulary to serve customers ranging from digitally native individuals to elderly customers preferring more detailed, traditional explanations. * **Critical Thinking for Out-of-the-Box Solutions:** Autonomy to propose internal process adjustments when identifying that rigid rules hinder legitimate customer satisfaction. * **Resilience and Emotional Intelligence:** Ability to emotionally “reset” between difficult interactions and the next call, ensuring each new customer receives the same level of positive energy. * **Focus on Consumption Education:** Serve as sustainability support by advising customers on conscious water use and detection of internal leaks, delivering value beyond technical repair. * **Sense of Urgency:** Know exactly whom to contact internally to accelerate complex service orders, acting as the “owner of the issue” until resolution. **Requirements and Qualifications** * Completed high school (college degree preferred) * Clear and empathetic communication for smooth telephone interactions * Driver’s license category B * **Flexibility:** Adapt approach according to each customer’s profile and mood. **Additional Information** Medical Assistance Private Pension Plan Meal Voucher (VR) and Food Voucher (VA) Transportation Voucher Christmas Basket Birthday Day Off Extended Maternity and Paternity Leave Daycare Assistance for Mothers and Fathers Wellhub Agreement (Gympass) Profit-Sharing Program – PPR The new Sabesp is far more than a sanitation company. We are a force that powers cities, delivers quality of life to millions, and truly makes a difference! Consistently, we continue innovating to ensure water supply and sewage collection across all regions of São Paulo State, covering 375 municipalities. But we won’t stop there! We will accelerate universal access to water and sewage services, advancing by four years the targets set for 2033. And what makes all this possible? People! The new Sabesp is transforming with ambitious goals, transparent principles, and a passionate team. We are beginning a new phase, with a fresh perspective on the future. And every great future starts with a dream. More agile, more modern, and offering even greater growth opportunities for those eager to be part of this transformation. Here at the new Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly make a difference. If you seek purpose-driven work and the chance to transform lives, this is your place! **#Let’sTransform! #JoinSabesp!**