Operational Supervisor

Description

Job Summary: A professional responsible for ensuring service quality in meter reading, conducting technical training, and analyzing effectiveness reports to propose improvements. Key Highlights: 1. Participate in the quality committee 2. Conduct periodic technical training 3. Analyze reports and propose improvements **SALARY R$ 2\.875,73** **WORK SCHEDULE:** Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break; Saturdays until 12:00 PM. **BENEFITS:** Meal allowance, life insurance, health plan, dental plan. **RESPONSIBILITIES:** Participate in the quality committee by compiling information from your area and presenting improvement suggestions for the meter reading process to the committee; Conduct periodic technical training for meter readers and supervisors: training on reading measurement equipment and delivering bills; training on issuing service notes, aiming to ensure service quality; Systematically analyze the route reading effectiveness report, verifying completed and incomplete readings, and reporting and proposing process improvements; Handle various customer complaints regarding services provided by your team—meter reading and bill delivery—as well as monitor receipt of reading files; Ensure your team meets the targets established by the contracting party. **REQUIREMENTS:** Technical course in Electrotechnology; a bachelor’s degree in progress in Business Administration or Production Engineering is desirable; Basic-level Microsoft Office proficiency; Basic knowledge of electricity; Basic knowledge of: Quality and Environment, Occupational Health and Safety. **INTERESTED CANDIDATES SHOULD SEND RESUMES TO:** RH05@INTERLIGRH.COM.BR WHATSAPP: (48\) 9153 7395 Minimum Education Level: Bachelor's Degree