OPERATIONAL COORDINATOR

Description

Job Summary: Coordinate and supervise operational teams, ensuring service quality and customer service, with a focus on agile demand resolution. Key Highlights: 1. Coordinate and supervise operational teams (remote front desk and security) 2. Ensure service quality delivered to customers 3. Provide direct customer service with a focus on agile issue resolution The company is seeking an Operational Coordinator in Novo Hamburgo. **Responsibilities:** Coordinate and supervise operational teams (remote front desk and security). Monitor employee performance, delivering structured feedback and continuous guidance. Ensure service quality delivered to customers. Provide direct customer service, focusing on agile demand resolution. Conduct technical visits and on-site follow-ups at client locations. Manage work schedules, timelines, and operational organization. Support recruitment, selection, and team development processes. Prepare and present managerial and operational reports. Handle communication channels (telephone, e\-mail, WhatsApp, and social media). Previous experience as an Operational Supervisor, Operations Manager, Team Leader, or Logistics Coordinator may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 3\.500,00 * Meal Allowance * Fuel Allowance * Transportation Allowance * Performance Bonus. **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:45\.