We are looking for a Technical Support Leader to act strategically and operationally, ensuring service quality, team development, and technical process efficiency within the department. Key responsibilities: * Conduct audits of service protocols, dispatch procedures, and quality standards; * Ensure technical feedback with constructive input for team members; * Monitor and verify the quality of service orders (OS) and operational records; * Provide technical assistance to N1 and N2 levels, directing requests and supporting team development; * Participate in technical interviews, assisting coordination in candidate evaluations; * Mediate minor conflicts and support resolution of operational difficulties; * Attend weekly meetings with management, contributing problem assessments and action plans (FCA); * Train, guide, and develop direct reports, strengthening team performance; * Monitor corporate (PJ) and enterprise (CORP) service deliveries, ensuring efficiency and quality; * Support departmental quality control through service monitoring and protocol initiation. Requirements: What do we expect from you? * Technical knowledge in support and willingness to develop advanced skills; * Collaborative leadership profile with focus on people development; * Strong communication, organizational skills, and proactivity; * Analytical ability and attention to process quality. Benefits * Meal and food card (Multibenefits); * Health and dental insurance; * Special RBT internet package according to internal policy; * Collaborative work environment focused on innovation.