Description
Job Summary:
Customer service professional for IT technical support, focusing on problem resolution, guidance, and continuous improvement.
Key Highlights:
1. Customer service focused on technical support and problem resolution
2. Teamwork and adherence to deadlines to identify faults
3. Proactive pursuit of knowledge to enhance customer service routines
**Main Responsibilities:**
Provide customer service following the established script
Ask relevant questions regarding the issue reported by the customer
Seek knowledge to enhance customer service routines
Perform remote troubleshooting during support sessions according to script
Log service tickets accurately reflecting activities performed during support
Relay information about support interactions when appropriate
Adhere to scheduled appointment times with customers for targeted support sessions
Guide customers and address their questions
Continuously monitor tickets in the company's internal tool
Check and respond to emails when relevant
Collaborate effectively within a team and meet deadlines and SLAs
Identify recurring errors and faults across customers, suggesting improvements
**Requirements:**
Education: Completed high school; undergraduate studies in technology field preferred.
Experience: 1 year in Information Technology
Training/Certification: Basic Office skills preferred; technical English; computer maintenance knowledge
**Work Schedule:**
Monday to Friday, 8:00 AM to 5:00 PM. On-site format. CLT employment contract.
**Benefits:**
Transportation allowance;
Meal allowance R$ 28.00;
After probation period:
Unimed Health Plan
Dental Plan
Student agreement with Uninter
SESC membership
Access to Totalpass
Job Type: Permanent CLT
Compensation: R$2.500,00 - R$2.760,57 per month
Benefits:
* Medical assistance
* Commercial agreements and discounts
* Meal allowance
* Transportation allowance
Work Location: On-site