Receive and provide direct customer service, in person or by phone, clarifying doubts, filling out, registering and verifying various documents. Responsibilities and duties * Follow work instructions outlined in the company's standard operating procedure manual; * Attend to customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs and supplementary exams; * Schedule, monitor and manage patient appointments during retention, eruption or temporary absence periods; * Occasionally confirm appointment times with customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, provide an account of the day's transactions to the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons while they wait; * Promote thematic and promotional campaigns to customers, guiding them through procedures, answering questions, distributing gifts, among other activities; * Regularly check ambient temperature, background music, TV and radio in waiting rooms; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company.