Customer Service Agent (Temporary)

Description

**JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to the **appreciation of the individual**, providing an inclusive and welcoming environment for each person's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim to achieve **High-Level Results**, apply now for our open position as ***Customer Service Agent***—this is your place! **Responsibilities:** * Provide customer support via telephone, chat, email, or in person, offering technical assistance and resolving inquiries and issues. * Record interactions in the system, monitor tickets, and keep customers informed about their status. * Ensure requests are addressed within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday through Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Job type: Full-time, Permanent CLT Compensation: R$1\.937,48 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Selection question(s): * Are you aware that this is a temporary position and do you have availability to work in this format for the contracted period? Education: * High school diploma completed (Mandatory) Work location: On-site