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Job Summary: Responsible for managing the portfolio of delinquent customers, implementing collection and negotiation strategies to reduce delinquency. Key Highlights: 1. Management of the portfolio of delinquent customers 2. Collection strategies and debt negotiation 3. Analysis of delinquency and credit recovery reports **General Description:** Responsible for managing the portfolio of delinquent customers, executing collection strategies, negotiating debts, and monitoring key performance indicators, aiming to reduce delinquency and improve cash flow. **Main Responsibilities:** Conduct active and reactive collections via telephone, WhatsApp, and email. Negotiate debts, payment deadlines, and terms with customers. Issue invoices, agreements, and monitor payments. Update records and information in the financial/ERP system. Analyze delinquency reports and propose credit recovery actions. Track payment commitments and conduct follow-ups. Refer cases to legal collections when necessary. Prepare collection reports and metrics. **Requirements:** Completed high school education (a bachelor's degree in Business Administration, Accounting, or related fields is preferred). Experience in collections and negotiation. Proficiency in Excel and financial systems. Strong communication, persuasion, and organizational skills.
