Job Summary: The Sales Commercial Supervisor oversees production, compliance, and quality of team procedures, monitors commercial indicators and customer satisfaction, and develops sales and marketing strategies. Key Highlights: 1. Lead and align the team through monitoring, training, and feedback 2. Develop sales, marketing, and customer loyalty strategies 3. Seek innovations and improvements for greater productivity and performance We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Monitor customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, disciplinary actions, and other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when necessary; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Monitor and support external activities in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store activities related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities with quality; * Develop schedules and facilitate training for PAP, Kiosk, and NGC teams’ capacity building, and monitor training effectiveness; * Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during activities; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you perform your duties; * Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support when necessary to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Fill out the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervised city when necessary; * Measure and evaluate outcomes of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when necessary; * Hold meetings with public and private authorities when necessary; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, customer support; * Participate in the hiring process for new employees; * Approve employment contract terminations; * Manage employee time tracking; * Support the IMOC department and S\&L Monitoring department (when requested); * Place procurement orders via Suplly when necessary; * Handle notary-related requests (signature authentication and contracts) when necessary; * Deliver and collect materials from other cities when necessary. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience in people and sales team management; * Indicator analysis, commercial strategies, customer service techniques, basic mathematics, basic computer skills; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and defensive driving certification. **Preferred Qualifications:** * Completed bachelor’s degree in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.