**Opportunity Summary** Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel contact center (telephone, chat, email, and WhatsApp). No prior experience is required; however, it will be an advantage if you have previously worked as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, or similar roles. **About AeC** AeC is a Brazilian national company with over 30 years in the market, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 Brazilian states and 11 cities. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. **Your Responsibilities (Key Activities)** Handle customer calls, answer questions, and register requests. Provide quick and clear solutions, guiding customers step-by-step to resolve issues, working across digital channels such as email, online chat, WhatsApp, voice, and other support channels. Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. **Mandatory Requirements** Be at least 18 years old. Have completed high school (secondary education). Be available to work onsite in Arapiraca/AL. Be available for part-time shifts on a 6x1 or 5x2 schedule, during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** No prior experience is required; however, it will be a significant advantage if you have previously worked as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, or similar roles. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. Interest in building a career in customer service, sales, retention, collections, and customer relationship areas. **Benefits and What We Offer** Permanent CLT employment contract, offering job stability and benefits aligned with company policy. Comprehensive training for customer service roles, including for those entering their first job. A collaborative work environment powered by technology, innovation, and a people-first mindset. **Career Path and Development** At AeC, your professional development is our priority. Starting from your third month, you may participate in our internal opportunities program and compete for promotions to other positions. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent – CLT. Work Model: Onsite, in Arapiraca/AL. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large company. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, complete your details, and upload your updated resume. No prior experience is required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
