Store Manager

Description

Job Summary: Manage team, sales strategies, and store operations to achieve targets, with emphasis on team engagement and customer satisfaction. Key Highlights: 1. Leadership and team management in a women's retail environment. 2. Development and execution of sales strategies to achieve results. 3. End-to-end store operations management, from inventory to customer service. **Prior experience working in shopping malls and stores targeting female customers (apparel, accessories, footwear).** **Responsibilities** * Plan, organize, and manage the store team, overseeing work schedules, timekeeping, vacation rosters, performance, and sales results. * Develop and execute sales strategies to meet store KPIs and objectives. * Monitor, analyze, and present daily results to the team, including revenue, items per customer (IPC), average transaction value, average sales per employee, and conversion rate. * Control merchandise and packaging inventory, performing required recordkeeping and completing necessary forms. * Supervise, and when necessary, perform store opening and closing procedures. * Conduct regular team meetings to review sales performance, operational metrics, and management matters. * Participate in recruitment, onboarding, and employee development processes. * Accurately apply commercial legislation and internal policies regarding exchanges, returns, and refunds. * Support the team in resolving customer complaints and delivering high-quality customer service. * Manage teamwork by addressing conflicts and fostering a collaborative environment. * Recommend merchandise purchase lists to senior management, considering customer demand and product turnover. * Manage product assortment to prevent stockouts or excess inventory. * Monitor product exchanges, ensuring correct application of internal policies. * Organize and store daily cash closing files in designated cloud drives. * Achieve sales goals through continuous training, guidance, motivation, and feedback to the team. * Conduct performance evaluations to identify training needs and support employees’ career path development. * Review daily communications and announcements on the company website and retailer portal. **Job Challenges** * Ensuring achievement of store KPIs and targets. * Keeping the team engaged and aligned with current rules and policies. * Mastering product knowledge and specifications to confidently guide the team. * Ensuring compliance with regulations, policies, procedures, and best practices in sales. * Developing commercial strategies to increase foot traffic, boost in-store visits, and improve profitability. Employment Type: Full-time, CLT (Consolidated Labor Laws) Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site