Customer Service Assistant

Description

Job Summary: Customer service professional to guide clients on procedures, maintain efficient communication, and record incidents. Key Highlights: 1. Customer service and guidance 2. Internal and external communication 3. Availability for shifts, weekends, and holidays #### **Main Responsibilities:** * Provide service and guidance to customers regarding reception procedures; * Maintain clear and efficient communication with internal and external teams to ensure proper operational flow; * Record incidents and provide feedback for continuous improvement of service. #### **Mandatory Requirements:** * Completed high school education; * Prior experience in customer service, preferably at airports or related areas; * Availability to work shifts, including weekends and holidays. #### **Desirable Requirements:** * Knowledge of foreign languages, especially English and Spanish; * Proficiency with technology and digital tools. #### **Benefits:** * Meal Allowance: Pluxee (R$ 26.85 per workday) * Health Insurance: Hapvida (no co-payment and no waiting period) * Dental Plan: Hapvida * + Wellness Programs: Wellhub (formerly Gympass) * Educational Partnerships * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Night Shift Schedule: 9:00 PM to 1:00 AM / 2:00 AM to 5:20 AM * Weekly Working Hours: 44 hours * Days Off: According to the 6x1 schedule, i.e., weekly rest day (DSR) during the week.