Commercial Receptionist

Description

Job Summary: We are seeking a Commercial Receptionist focused on customer service, communication, and organization to work in the construction industry. Key Highlights: 1. Personalized and professional customer service 2. Appointment scheduling and document organization 3. Active communication on the company's social media platforms We are looking for a **Commercial Receptionist** to join our team! This opportunity is with a service-providing company in the **construction industry**, located in **Maceió \- AL.** **Responsibilities:** * Provide personalized customer service both in person and via telephone and social media, ensuring a welcoming and professional reception that delivers optimal solutions. * Prepare commercial proposals and quotations arising from customer interactions, and follow up on client demands and needs, collecting evaluations and feedback regarding services. * Manage and organize the schedules of staff responsible for technical visits and maintenance, ensuring effective route planning. * Update the company's WhatsApp and Instagram accounts, maintaining active and engaging communication with the audience. * Organize and archive documents, as well as provide administrative support for daily tasks. * Keep customer and supplier databases updated, ensuring accurate and accessible information. * Conduct prospecting activities at appropriate times to acquire new customers and expand our contact base. **Required Qualifications:** * Prior experience in customer service, familiar with best practices for delivering an excellent customer experience. * Strong written and verbal communication skills to interact effectively with customers and colleagues. * Proactivity and responsiveness in customer service, demonstrating autonomy to resolve issues and meet customer needs efficiently. * Organizational ability and critical thinking to optimize processes, especially in route planning activities. * Proficiency in computer applications and social media to support communication and information management. **Desirable Advantages:** * Residents of the lower area of Maceió, facilitating commuting to the office. * Prior experience in the Construction Industry, which would be a plus for better understanding of our business segment. ***If you possess strong communication and organizational skills, along with a firm focus on customer service, we want to meet you! Join our team and contribute to our company's growth.*** Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * On-site Meal Benefit * Bonus Based on Performance Targets