Housekeeper

Description

**Housekeeper** Department: Accommodation **Mission:** Responsible for cleaning, sanitizing, and maintaining guest rooms and common areas of the hotel, ensuring guests’ comfort and well-being during their stay. **Responsibilities:** * Daily upkeep of guest rooms during their stay * Perform thorough cleaning after guest checkout and ensure rooms are fully prepared and ready for the next occupancy * Inspect standard cleaning of guest rooms (UHs) prior to new check-in * Contact the restaurant to collect dishes, cutlery, and other items after room service * Retrieve forgotten items * Maintain cleanliness in hallways, public restrooms, and common areas * Assist with guest relocation between rooms (UHs) when required * Perform bed-making service upon notification from the front desk * Carry out linen sanitization and washing as needed * Receive and deliver laundry items, always updating records according to the control checklist * Keep carts, equipment, and tools organized, clean, and fully stocked for use * Clean, organize, and maintain service areas (soiled and clean linen rooms) * Clean and tidy all areas in accordance with cleaning standards and within required timeframes * Deliver excellent customer service—courteous and attentive * Wear uniform and personal protective equipment (PPE) correctly * Complete daily task lists and record all serviced rooms * Report any shortages, damages, or safety issues * Respond to guest requests * Check stock levels in guest rooms (UHs) * Restock as needed (minibar items, linens, etc.) * Monitor expiration dates of minibar items * Comply with health and safety regulations and act in accordance with company policies * Other duties related to the role, individual capabilities, and professional development **Education:** * Completed high school education. **Training:** * Excellence in customer service * Cleaning procedures * CNV * Infraspeak **Skills:** * Organization and attention to detail * Good physical fitness * Discretion and empathy * Strong sense of cleanliness and organization **Requirements:** * Flexibility to work rotating shifts, holidays, and weekends * Commitment to established processes * Punctuality * Ability to work independently * Helpful and customer-service oriented * Time management skills and ability to prioritize tasks * Professionalism combined with efficiency * Organizational skills and ability to multitask in a fast-paced environment