Customer Service Internship

Description

Job Summary: An intern focused on customer service and communication, leveraging digital tools and AI to optimize the customer experience at a technology startup and events company. Key Highlights: 1. Practical experience in customer service and communication 2. Use of digital tools and AI to organize information 3. Work at a technology startup and events **Job Mission:** Here, you’ll get hands-on experience and learn practically how to delight customers while working at a technology and events startup! The focus is on gaining practical service experience—participating in training sessions and supporting customer communication—using digital tools and Artificial Intelligence resources to organize information and contribute to ensuring a positive experience for users of our platform. **Requirements to Apply:** * Currently enrolled in Administration, Communication, Marketing, or related fields (2nd to 5th semester); * Strong communication skills; * Basic knowledge of customer service and CRM (prior experience in this area is considered a plus); * Basic knowledge of and interest in Artificial Intelligence tools; * Enthusiasm for learning and personal development. **Preferred Qualifications:** * **Empathy**: Understanding the customer is everything. * **Agility**: Solve problems quickly and effectively. Speed matters, but deep product knowledge ensures accurate and efficient responses. * **Strong communication**: Speak clearly and accessibly. * **Resilience**: Take a deep breath during challenging situations (yes, they do happen). **Job Details:** * **Stipend**: R$ 800.00 \+ benefits + Remote Work Allowance + Access to Alura’s online course platform to accelerate your learning + Complimentary event tickets + iFood Club membership + Birthday Day Off + Free whey protein and free snacks at the office + Provided equipment (ergonomic chair, computer, mouse, headphones) + No dress code (come as you feel comfortable) + Transportation reimbursement for in-office workdays * **Working Hours**: 20 hours per week + **Morning shift**: Monday to Friday, 8:00 AM to 12:00 PM + **Afternoon shift**: Monday to Friday, 2:00 PM to 6:00 PM * **Work Format:** Hybrid (although primarily remote, we hold in-person meetings with the customer service team 1\-2 times per week and once monthly with the entire Doity team; therefore, candidates must reside in Maceió). Interested? Join us in transforming customer service into a memorable experience! **Apply now!**