Job Summary: Responsible for providing in-person customer service, delivering accurate information, resolving issues, and maintaining organization in the service area. Key Highlights: 1. Courteous and friendly in-person customer service 2. Efficient resolution of customer issues and complaints 3. Teamwork to ensure quality service **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive experience across multiple service channels, including In-Person Service, Telephone Support, and Digital Channels such as chat and online platforms, offering integrated and innovative solutions to efficiently meet customer needs. With 20 years of history, we have grown through solid partnerships, sustainable solutions, and, above all, by valuing people—who are at the heart of everything we do. **Responsibilities** * Provide in-person customer service. * Receive and assist customers in a courteous and friendly manner. * Issue service requests. * Provide accurate information regarding products, services, and company policies. * Resolve customer issues and complaints efficiently and satisfactorily. * Record customer complaints, suggestions, and compliments. * Register and update customer data in the system. * Maintain a clean and organized service area. * Collaborate with other customer service representatives to ensure quality service. * Guide customers on procedures, deadlines, and other activities related to the energy utility.
João Silva
Indeed · HR
João Silva
Indeed · HR
