Job Summary: We are seeking a technical and analytical professional to provide Level 2 support, reverse cancellations, analyze service failures, train the team, and use Power BI to drive improvements. Key Highlights: 1. Technical support at Level 2 (networks, fiber, and Wi-Fi) 2. Real opportunity for career growth 3. Performance-based bonus (churn reduction) JOB: Support and Quality Analyst We seek a technical and analytical professional capable of solving complex problems and transforming customer experience into measurable results. **Your responsibilities will include:** * Providing technical support at Level 2 (networks, fiber, and Wi\-Fi) * Retaining customers at risk of cancellation * Analyzing service failures and training the team * Using Power BI for prioritization and improvements **Requirements:** * Experience in technical support for service providers (Level 2\) * Knowledge of networks, optical fiber, and routing * Data reading and analysis (Power BI) * Strong communication skills and an analytical mindset **Preferred Qualifications:** * Experience in customer retention or Customer Success * Knowledge of NPS and quality management **We Offer:** * Meal allowance * Transportation allowance * Performance-based bonus (churn reduction) * Real opportunity for career growth Compensation: R$1\.621,00 \- R$4\.894,52 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
