Customer Service Agent - Perdões

Description

Job Summary: This professional will provide customer telephone support and assistance, help with debt regularization, prepare commercial proposals, and maintain customer records. Key Highlights: 1. Customer telephone support and assistance 2. Preparation of commercial proposals and debt regularization 3. Assistance in maintaining customer records and using electronic channels **Description and Responsibilities:** **Working Hours:** 8:00 AM to 5:00 PM **Level:** Professional **Employment Type:** Permanent – CLT * Provide customer service; * Deliver telephone support to customers; * Address customer needs; * Contribute to achieving organizational results and targets; * Assist in preparing commercial proposals for products and services offered to customers; * Support keeping customer records up to date; * Guide and expedite customer service; * Assist customers with access and usage of electronic channels; * Help customers regularize their outstanding debts; * Formalize approved renegotiation proposals. **Requirements:** * Currently enrolled in or graduated from a Bachelor's degree program in Business Administration, Economics, Accounting, or related fields; * CPA 10 certification; * Proficiency in computer applications (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Knowledge of financial products and services; * Understanding of financial institutions; * Familiarity with sales techniques; * Strong verbal and written communication skills. Desirable: * CPA 20\. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Pharmacy allowance, Gympass, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Food allowance, Transportation allowance