OPERATIONS ANALYST I - PAYMENTS AUTHORIZATION

Description

Job Summary: You will monitor, analyze, and optimize financial transaction authorization processes, ensuring operational efficiency and an excellent customer experience. Key Highlights: 1. Working with cutting-edge technology in a Global Financial Super App. 2. Collaborating with IT, Risk, Fraud, and Customer Support teams. 3. Purpose-driven work: building real opportunities and transforming lives. **About Inter** As pioneers, we transformed the market by launching Brazil's first digital bank and continue to shape the future with cutting\-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people's lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here. Join us as Sangue Laranja. **Get to Know Inter** As pioneers, we transformed the market by launching Brazil's first digital bank and continue to shape the future with cutting\-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people's lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here. Become Sangue Laranja. **About the Role and Mission:** You will join our Payments Authorization team and directly monitor, analyze, and optimize financial transaction authorization processes—ensuring operational efficiency, regulatory compliance, and excellence in customer experience through detailed analysis of transactional data and continuous improvement of operational workflows. **Your Day-to-Day Responsibilities Will Include:** * Monitoring and analyzing card authorization performance, identifying patterns, anomalies, and opportunities for improvement in transaction approval and decline processes. * Developing reports and dashboards to track key metrics such as approval rate, response time, transaction volume, and financial impacts of authorization decisions. * Actively collaborating with IT, Risk, Fraud, and Customer Support teams to resolve operational issues and implement improvements in authorization systems. * Investigating complex authorization cases, analyzing root causes of systemic issues, and proposing data-driven technical and operational solutions. * Conducting comparative studies, market benchmarking, and trend analyses to identify opportunities for optimizing authorization parameters and reducing false positives/negatives. * Maintaining up-to-date process documentation, creating operational manuals, and contributing to the team’s knowledge base through analyses and insights. **What We’re Looking For:** **Required Qualifications:** * Bachelor’s degree in Business Administration, Systems Analysis and Development, IT Engineering, Statistics, or related fields; * Analytical mindset; * Basic knowledge of Tableau/Power BI; * Intermediate SQL skills; * Intermediate/advanced Excel proficiency. **Preferred Qualifications:** * Knowledge of payment schemes; * Intermediate English proficiency. **Benefits:** * Meal Allowance and Food Voucher; * Health and Dental Insurance; * Life Insurance; * Birthday Day Off; * Baby On Board Program and Nursing Room; * Extended Parental Leave; * Childcare/Babysitter Allowance and/or allowance for children with disabilities; * Wellhub and Inter Running Group; * CARE4U Space (Belo Horizonte): self-care services at exclusive rates, relaxation area, games, and mini-golf course; * Benefits within our SuperApp, such as Duo Gourmet; * Inter Prime Card; * Internal training and development programs. **Selection Process Steps:** * Resume screening; * Screening call (initial outreach to align expectations regarding the role); * Assessments; * Interview with Talent Team; * Technical test (if required); * Interview with leadership; * Job Offer;