VP Engineering Customer Services Dir. Centralized Customer Services Work Location: Campos dos Goytacazes \- RJ To ensure the customer has a better experience with our services, we have the Engineering and Customer Services team. The Engineering team's mission is to seek new technologies, plan the telecommunications network, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. Want to be part of this team? Then join us! **Responsibilities and duties** * **Telecommunications Networks** * IP, MPLS, fiber optic, and radio network structures * Communication protocols (TCP/IP, DHCP, DNS, etc.) * Network topologies and routing and switching concepts. * **B2B Equipment** * Modems, routers, switches, firewalls, ONTs, OLTs. * IP telephony systems (VoIP), PABX, gateways. * Data transmission and reception equipment. * **Configuration and Activation** * Service provisioning (internet, voice, data). * Connectivity and performance testing. * Technical fault diagnosis and resolution. **Requirements and qualifications** Completed Technical Course; Knowledge of telecommunications networks; Experience in corporate B2B customer installations and activations; Valid driver's license (category B). **Additional information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents on a digital platform offering various categories including gym memberships, meal vouchers (VR), food allowances (VA), pharmacy subsidies, medical, dental, and life insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligible to receive an annual bonus or profit-sharing (PPR); * Plan your future through a private pension plan; * Have children? Receive a subsidy to help cover expenses related to school, daycare, or babysitter; * Work in an environment that respects your personality, clothing style, and individuality, allowing you to be authentic. \#BeYourself * Work remotely up to 2 times per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions, discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, in Brazil or abroad, as we operate in over 17 countries! \#VivoMyCareer * Access a range of initiatives to improve your physical, emotional, and social well-being! We offer \#VivoWellBeing, encouraging our team to adopt healthy habits and improve quality of life! Available to our employees: nutritionist and psychologist consultations, social services, telemedicine, and much more! * All our job openings are open to people with disabilities and/or individuals undergoing rehabilitation. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversity \#JoinVivo We are a company within the Telefônica Group, a leader in telecommunications in Brazil. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives securely and reliably— all with the quality that only Vivo can offer. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies throughout the organization, connecting ourselves with the most innovative and collaborative ways of working. We work to foster a diverse and inclusive environment that stimulates creativity, generates innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipating trends and building a future we can be proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its endless possibilities. **To live this essence, we seek people who share our 5 Passions** — behaviors that express who we are and how we make a difference: * **"The customer's time is now"**: quickly resolve what matters to the customer. * **"People are our best technology"**: adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity is a good thing"**: act courageously, test new ideas, and learn from every discovery. * **"Can it be simpler?"**: get straight to the point, solve issues with the right people, and simplify the path. * **"Results are my responsibility"**: take ownership of actions and outcomes, recognizing that omissions also create impact. We believe that diversity in people, experiences, cultures, behaviors, skills, and attitudes is a key differentiator, reflecting the society in which we live. We have a solid internal program based on Gender, LGBTI\+, Race, PwD, and 50\+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** providing space for everyone, supporting and embracing differences. We believe that the path to delivering the best customer experience begins with a great employee experience. **\#JoinVivo**