Description: Requirements: * Completed or currently pursuing a degree in Information Technology (IT) * Provide first-level telephone support to the client's employees and service providers (incident registration, inquiry, communication, incident resolution, and service requests). * Escalate unresolved requests at this level to specialized second- and third-level teams and monitor them until full resolution. * Record incident or service request details thoroughly, in accordance with the client's procedures, including data verification and updating the user database in the provided tool. * Alert specialized support teams when necessary. Classify incidents or service requests. Identify known errors or issues. 2511300202181508743