**JOB SUMMARY:** * Responsible for handling service requests through SLA queue monitoring; * Configuration and installation of equipment; * Ensuring the proper functioning of software and hardware to guarantee alignment between the IT environment and business through best practices in IT service management; * Participation in IT rollout projects; * Technical support; * Support in asset, license, and software management (inventory); * Support in vendor management. **BENEFITS:** * Meal on site * Transportation allowance * Health insurance * Dental insurance **REQUIREMENTS:** * Completed or ongoing Bachelor's degree in Information Technology Job type: Full-time, Permanent CLT Salary: R$2,500.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher